Is there such thing as good customer service anymore?

Seriously. No matter where I’m shopping, eating, or out and about, I am always having to deal with terrible customer service. There’s the retail employee who is just rude and avoiding all contact. There’s the waiter/waitress who would rather stand there taking your order rolling their eyes, writing, snapping the gum, without saying a word, or the coffee house worker who hates their job so much … you get the idea.
What gets me the most is that businesses choose to keep these type of employees. Why? I’d really like to know…
